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Kura Cards Return/Refund Policy

A legal disclaimer

Last Updated: 02/15/2026

 

Thank you for shopping with Kura Cards. Due to the collectible nature of our products, we maintain strict policies regarding returns, refunds, and order cancellations. Please review this policy carefully before making a purchase.

By placing an order, you agree to the terms outlined below.

 

1. All Sales Are Final

All products sold by Kura Cards are collectible items, including sealed trading card products.
All sales are final.

We do not accept:

  • Returns

  • Exchanges

  • Refund requests after shipment

  • Buyer’s remorse claims

  • Requests related to pull rates, card contents, or market value changes

All products are sold for collectible and entertainment purposes only.

 

2. Order Cancellations (Before Shipment Only)

Orders may be cancelled only before shipment.

Approved cancellations are subject to a 6% cancellation fee, which will be deducted from the refunded amount. This fee covers the non-refundable payment processing costs charged to us when the original transaction is completed.

Once an order has shipped, it cannot be cancelled.

 

3. Shipping Responsibility & Risk of Loss

Once an order has been transferred to the shipping carrier, responsibility transfers to the customer.

Kura Cards is not responsible for:

  • Lost packages

  • Stolen packages

  • Packages marked as delivered

  • Carrier delays

  • Damage caused during transit

  • Incorrect shipping addresses provided by the customer

Customers must file claims directly with the shipping carrier when applicable. We will provide reasonable assistance when possible.

This policy aligns with our Shipping Policy.

 

4. Damaged or Incorrect Items

If you receive an incorrect item due to our error, you must contact us within 48 hours of delivery.

We may request:

  • Photos of the product

  • Packaging documentation

  • Order details

Resolutions may include replacement, store credit, or refund at our sole discretion.

Minor packaging imperfections or manufacturer defects in sealed products are not considered damage. Once an order has been handed to the shipping carrier, responsibility transfers to the carrier.

 

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened products

  • Sealed trading card products

  • Promotional items

  • Clearance items

  • Gift cards

  • Items damaged after delivery

  • Products affected by market price changes

 

6. Refund Processing (If Approved)

If a refund is approved under limited circumstances:

  • Refunds are issued to the original payment method.

  • Processing time may take 5–10 business days depending on your payment provider.

  • Original shipping costs are non-refundable.

 

7. Fraud, Abuse, or Chargebacks

We reserve the right to refuse service, cancel orders, or restrict future purchases for customers who engage in:

  • Fraudulent activity

  • Excessive disputes

  • Chargeback abuse

  • Violation of our Terms & Conditions

 

8. Policy Agreement

By purchasing from Kura Cards, you acknowledge and agree to this Return & Refund Policy and our related policies, including our Terms & Conditions and Shipping Policy.

 

9. Contact Information

For questions regarding this policy, please contact:

Kura Cards
Email: info@kuracardstcg.com
Website: kuracardstcg.com

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